Shipping policy
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped!
AUSTRALIA SHIPPING:
* Free Shipping within Australia on orders over $100 AUD
Shipping charges for your order will be calculated based on Australia Post Postage Rates and displayed at checkout.
| Destination | Standard Shipping Time | Express Shipping Time |
| Australia Wide |
2 - 6 Business Days* | 1 - 3+ Business Days* |
UNITED STATES SHIPPING:
* Free Shipping to the United States on orders over $150 USD
Shipping charges for your order will be calculated based on Australia Post Postage Rates and displayed at checkout.
| Destination | Standard Shipping Time | Express Shipping Time |
| United States | 5 - 10 Business Days* | 3 - 6 Business Days* |
NEW ZEALAND SHIPPING:
Shipping charges for your order will be calculated based on Australia Post Postage Rates and displayed at checkout.
| Destination | Shipping Speed |
| New Zealand | 8 - 12 Business Days* |
EUROPE SHIPPING:
Shipping charges for your order will be calculated based on Australia Post Postage Rates and displayed at checkout.
| Destination | Standard Shipping Time | Express Shipping Time |
| Europe |
6 - 10 Business Days* |
3 - 7 Business Days* |
U.K. SHIPPING:
Shipping charges for your order will be calculated based on Australia Post Postage Rates and displayed at checkout.
| Destination | Standard Shipping Time | Express Shipping Time |
| U.K. (including Northern Ireland) |
4 - 7 Business Days* |
3 - 5 Business Days* |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Måla Paint by Numbers is not responsible for these charges if they are applied and are your responsibility as the customer.
Måla Paint by Numbers is not liable if the incorrect address is placed during the checkout process. Please make sure that your shipping address is correct before placing your order.
Why has there been no update on my order since it arrived in the United States?
While we do use Australia Post for shipping, once your order clears customs in the United States, the United States Postal Service (USPS) takes over for the final delivery. Sometimes, there can be delays in updating tracking information once USPS has taken control of the package.
If you're experiencing a delay, we recommend reaching out to USPS directly at 1-800-275-8777 for more detailed information or assistance with your delivery.
You can also get a more detailed tracking description of your order on the USPS website using the same Australia Post tracking number.